Jacob Mod Manager
Back to product page
Purchases

Refund and Compatibility Resolution Policy

Refund rights provided by Paddle or applicable law are separate from our additional compatibility remedy. The sections below explain both layers and what happens to a paid license after a refund.

Effective date: August 30, 2026

1. Paddle and mandatory refund rights

Paddle is the Merchant of Record for paid purchases and handles payment refunds. Customers can use their Paddle receipt or paddle.net to request payment support. Paddle's refund policy, the checkout disclosures shown for the transaction, and applicable law determine those rights.

Any mandatory cancellation, withdrawal, repair, replacement or refund right available where the customer lives takes priority over the exclusions in our additional remedy. This page does not reduce those rights.

2. Additional 14-day compatibility remedy

In addition to the rights above, customers may contact us within 14 days of purchase for a full-refund remedy when one of the qualifying failures below occurs. This is a targeted delivery and compatibility remedy, not an unconditional trial period.

  • The license was not delivered, cannot be activated, or the customer was charged more than once.
  • The product materially differs from an important representation on the purchase page.
  • A reproducible material failure affects a game and resource type explicitly listed as supported, and we cannot provide a fix or reasonable resolution within five business days after receiving the information reasonably required to investigate it.

3. Normally excluded from the additional remedy

These exclusions apply only to our additional remedy. They never override Paddle's decision or mandatory consumer rights.

  • A change of mind after successful delivery and use.
  • Games, Mods or resource types identified as unsupported or not yet supported.
  • Defects, removal or changes in a third-party Mod.
  • Temporary incompatibility caused by a game update where a reasonable maintenance response is available.
  • Failure to provide the minimum information reasonably required to reproduce the issue, or use outside the licensed or lawful scope.
  • Evidence of refund abuse, license sharing, license-control manipulation or a materially false claim, subject to Paddle's process and applicable law.

4. Request and outcome

For our compatibility remedy, email support@macmodmanager.app with the Paddle transaction number and a short explanation. A compatibility claim may require the app, macOS and game versions, original Mod source URL, reproduction steps and a user-reviewed diagnostic package. Do not send complete game files, complete Mod archives, passwords, license keys or card data. A statutory or Paddle refund request does not become a compatibility claim merely because the software has been activated.

An approved full refund revokes the paid license, future paid updates, paid workflows and priority support. It cannot automatically delete files previously generated, copied or deployed locally. The customer must stop using refunded paid software rights. A chargeback or reversed payment may suspend or revoke the license while reviewed, subject to applicable law.